Community Service Van

Kalamazoo Metro Transit Community Service Van For Agencies Serving Elderly and Individuals With Disabilities

The Community Service Van Program is a specialized service providing vehicles to approved agencies serving elderly and individuals with disabilities at no cost. Approved agencies include governmental organizaitons, non-profits serving seniors and individuals with disabilities, and other approved by Metro Transit. This program is funded in part by the Michigan Department of Transportation.  The program has eleven vehicles available for use by approved agencies with one located in Portage and one in Vicksburg and nine at Metro Transit in Kalamazoo. Volunteer drivers, trained and certified by Metro Transit staff use the vehicles to transport individuals up to 60 miles from Kalamazoo (remaining in the State of Michigan). Vans are reserved on a first-come, first-serve basis and the program is designed to complement existing Metro Transit services.

For more information, download the 

Community Service Van Brochure

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To become eligible for use of this service, an application process must be completed. The application process includes a mandatory, one-time orientation program and a two-hour annual refresher course. For an application, please call (269) 337-8858 or email coulsonm@kmetro.com.

Community Service Van Program Eligibility Requirements

  • Service to be provided must serve the transportation needs of elderly persons and/or person with disabilities. Public service must be ‘incidental’ per FTA C9070.1F.
  • Service supported by the local coordinating committee and transit agency in a coordinated plan.
  • Service that does not duplicate or replace existing services funded from other sources.
  • Service within the legal service area with proper authority. (60 mile radius and must be registered, and certified, with the Community Service Van Program).
  • There is no existing public transportation or Paratransit (e.g., ADA Paratransit, fixed route, dial-a-ride services) in proposed project service area available to serve the described target population.
  • Available public transportation and Paratransit services are insufficient to meet the needs of the target population or equipment needs replacement to ensure continuance of service. (Examples: service at capacity, service parameters, routes, hours, need not met due to eligibility and/or trip criteria, projected future need, vehicles inaccessible, etc.)
  • Target population has unique or special needs, which are difficult or impossible to serve on available public transportation and/or Paratransit. Example: lack of wheelchair accessibility.
  • Non-Emergency Transportation 

Community Service Van Program Ineligibility

  • Service exclusively for Meal Delivery (Meals on Wheels, etc.)
  • Service available by any non-profit organization that can provide the special service requested.
  • Service to be used to engage in charter services as stated in 49 CFR part 604 unless permitted by FTA charter service regulations.
  • Service to be used for exclusive school bus transportation for school students and school personnel as stated in Section 5323 (f) of title 49 U.S. C.

The Federal government, through FTA, provides financial assistance to develop new transit systems and improve, maintain, and operate existing systems. These grant recipients are responsible for managing their programs in accordance with Federal requirements, and FTA is responsible for ensuring that grantees follow Federal statutory and administrative requirements.

Agency and Driver Requirements

Becoming a Participant

  1. Recruit Drivers (Agency is responsible to find drivers; either paid employees or volunteers)
  2. Complete the Application Process (Agency Participation Agreement, Driver Application, Criminal History Background Check - - see ‘Forms and Policies’)
  3. Have your recruit get their driving record from the Secretary of State
  4. Attend Driver Orientation (view Training Schedule)

Driver Requirements

  • Communication:   Drivers must be able to communicate with a diverse group of people.
  • Courtesy:   Drivers need to be courteous with everyone they encounter.
  • Knowledgeable:   Drivers must understand and abide by the rules and regulations of program.
  • Physical Requirements:   Drivers must be physically capable of operating and securing a mobility device.
  • Medications:   Drivers must report the use of all medications.

 

Training Schedule

New Driver Orientaiton Schedule


Tuesday, January 24, 2017 - 8:00 a.m. - 5:00 p.m.

Wednesday, April 19, 2017 - 8:00 a.m. - 5:00 p.m.

Thursday, July 20, 2017 - 8:00 a.m. - 5:00 p.m.

Thursday, October 26, 2017 - 8:00 a.m. - 5:00 p.m.

Refresher Course


Annual - 2 Hour Mandatory

Drivers with their last names beginning with the letters A-M are required to attend the course on Wednesday, March 8, 2017 - 2:00 p.m. - 4:00 p.m.

Driver with their last names beginning with the letters N-Z are required to attend the course on Thursday, September 14, 2017 - 9:00 a.m. - 11:00 a.m.

* Dates and times are subject to change.

* A confirmation will be sent one month prior to class.

Forms and Policies

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