Metro operates transportation programs subject to the nondiscrimination requirements of Title VI of the Civil Rights Act of 1964.
The following examples illustrate the application of the nondiscrimination provisions:
- Any person who is, or seeks to be, a passenger of Metro Transit shall be given access, seating, and or treatment without regard to their race, color, or national origin.
- No person who is, or seeks to be, an employee of the Central County Transportation Authority, or lessees, concessionaires, contractors, licensees, or subcontractors shall be treated less favorably than any other employee or applicant with regard to hiring, dismissal, advancement, wages, or any other conditions and benefits or employment, on the basis of race, color, or national origin.
- No person or group of persons shall be discriminated against with regard to the routing, scheduling, or quality of transportation service furnished by Metro on the basis of race, color or national origin. Frequency of service, age and quality of vehicles assigned to routes, quality of stations serving different routes, and location of routes may not be determined on the basis of race, color or national origin.
- Location of projects requiring land acquisition and the displacement of persons from their residences and businesses may not be determined on the basis of race, color or national origin.
If you feel a violation of the nondiscrimination requirements of Title VI of the Civil Rights Act of 1964 has occurred, please do the following:
The Federal Transit Administration (FTA) recommends that Title VI complaints be filed first with Metro. If you are unsatisfied with our resolution, you may file a complaint with FTA or the US Secretary of Transportation. All complaints must be filed in writing and will receive a written response.
To file a complaint in writing, direct the information to: Metro, Attn: Title VI Compliance, 530 N. Rose St., Kalamazoo, MI 49007.
Please include: Your name, address and telephone number; how, when and why you believe you were discriminated against; as much background information as possible; the date, time of day, names of individuals involved, bus number or route number (if possible).