Scheduling a ride with Metro Connect
Call (269) 350-2970 to make your trip reservation. Reservations for service can be made daily between the hours of 8:00 a.m. and 5:00 p.m. Reservations can be made up to seven days in advance and no later than 5:00 p.m. the day before the ride. You may make reservations for same-day service if vehicle space is available.
Note: You will receive a confirmation number for your scheduled trip. Please write down your confirmation number in case you need to cancel your ride, make changes or have comments about your trip.
Please have the following information available when you call:
- Your name and birth date
- The day and date of your trip
- The exact address for both your pick-up and drop-off--schedulers do not look up addresses
- The specific place or area where you want to be picked up
- The time you would like to be picked up OR your appointment time
- What type of mobility aid(s) you will be using
- If you are traveling with a Personal Care Attendant
- The number of people traveling with you
Certain times of the day may be busier than others. If possible, schedule flexible trips during times that are less heavily scheduled. The scheduling staff will assist you in determining the best times.
Note: Metro Connect is a shared ride system. Whenever possible, schedulers will schedule rides with multiple passengers in order to accommodate the maximum number of requests. This means you will be sharing rides with other passengers.
Schedulers will offer certified Access rides the best available times based on availability. To accommodate all ride requests, schedulers may offer a trip up to one hour before or one hour after your requested time. For example, if you request a 10:00 a.m. pick-up and that time is not available, you may be offered a trip as early as 9:00 a.m. or as late as 11:00 a.m.
Access passengers will not be kept on board a vehicle for more than what a comparable fixed-route trip would take, accounting for the time it takes to walk to a stop, waiting times, in-vehicle time and transfer times.
Access riders may travel to a second location during a scheduled trip. This is known as a 10-minute stop. A 10-minute stop must be scheduled at the time the regular trip is scheduled. Only one 10-minute stop is allowed for each scheduled trip. There will be an additional fare charged for the 10-minute stop.
Note: Passengers will be held responsible for all trips scheduled or cancelled by a third party and any penalties that may be incurred.
Metro Connect provides service throughout Kalamazoo County and to the Veteran's Administration Hospital in Calhoun County. Connections are available to:
Coordination with these systems is the responsibility of the rider.
The Metro County Connect ADA Access service area extends 3/4 of a mile beyond any of the fixed-route bus lines. Access riders are eligible for the Access fare when traveling in this service area.
Service is provided:
Monday through Friday 6:00 a.m. to 12:15 a.m.
Saturday from 6:00 a.m. to 10:15 p.m.
Sunday 8:00 a.m. to 6:00 p.m.
No service is provided on:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Service may be suspended or altered in the event of inclement weather. If service is suspended, riders awaiting rides will be contacted and passengers waiting to go back home will be transported home, safety permitting. Metro Connect service changes due to inclement weather will be announced online at www.kmetro.com and on the Metro Facebook page.
Cancelling a ride
Trips must be cancelled no later than one hour before the scheduled pick-up time. To cancel your trip, please call (269) 350-2970. Trip changes are considered cancellations and new trips may be scheduled if space is available.
Note: Late cancellations result in service penalties. See the section on late cancellations and no shows for more information about this.