Metro Connect Demand Response Service

Metro Connect Demand Response Service

Metro Fixed Route and Metro Connect are Fare-Free as of May 18, 2020 Due to COVID-19

Metro November 2 Hours

 


Learn More About Metro Connect

Video Highlighting Metro Connect's Services to Kalamazoo County - Click Here


Universal Reduced Fare Card Pilot Program

Universal Reduced Fare LogoMetro is participating in a Universal Reduced Fare Card pilot program sponsored by the Michigan Department of Transportation. The purpose of the program is to allow seniors and individuals with a disability to receive a discounted fare when traveling throughout Michigan without having to be certified by each transit system in the state. There are 34 transit systems participating in the program.

Passengers that are registered with Metro as a senior or an individual with a disability have the option of getting a Universal Reduced Fare sticker on the back of their ID card by calling (269) 337-8222 or picking them up at the Kalamazoo Transportation Center, 459 North Burdick Street or at the Metro Administration Office, 530 North Rose Street. The ID card can then be used with the other transit agencies that are part of the program to receive a reduced fare. Each agency will charge their own reduced fare so costs can vary from system to system. Participating agencies will continue to use their own ID cards but all with have the same sticker for the reduced fare.

Passengers that already have senior or disability cards can also request the sticker. There is no charge for the sticker. The Universal Reduced Fare stickers can be used on both fixed-route and demand/response paratransit services. The cards do not provide Americans with Disabilities Act (ADA) eligibility and do not provide reduced fare for ADA paratransit. 

It is the rider’s responsibility to contact the other transit agencies where they are traveling to get information about the system’s policies, hours and fares. For a list of all participating systems, click here

This is a one-year pilot program that will last until May 1, 2019, at which time it will be determined if the program will continue.  More information on MDOT Universal Reduced Fare can be found, click here


NOTICE: Your rights under Title VI:

Metro operates without regard to race, color, or national origin. To request additional information on Metro’s Title VI obligations, please contact the Title VI staff officer at 269-337-8222. A Title VI complaint form can be obtained at Metro’s website www.kmetro.com, by calling 269-337-8222, or via mail by writing:

La NOTA: Sus derechos bajo Titula VI:

Metro opera sin distincion de raza, color u origen nacional. Para solicitar informacion adicional sobre las obligaciones del Titulo VI de Metro, por favor pongase en contacto con el oficial de personal del Titulo VI en 269-337-8222. Una forma de queja del Titulo VI se puede obtener en la pagina web www.kmetro.com de Metro, llamando al 269-337-8222, o por correo escribiendo a:

Metro
530 N. Rose Street
Kalamazoo, MI 49007


back to top