Metro Connect Demand Response Service

Metro Connect Demand Response Service

Fixed Route Service Resumes Monday, May 18

May 11 Press Release - Limited Fixed Route Service Starting May 18

Bus Poster Highlighted What To Do When Riding - Download JPEG    Bus Poster Highlighted What To Do When Riding - Download PDF
Bus Poster Hours and Route Information - Download JPEG   Bus Poster Hours and Route Information - Download PDF


Route 1 – Westnedge 6:15 am–6:08 pm (:45 Service Mon-Fri)
Route 2 – Portage 6:15 am–6:08 pm (:45 Service Mon-Fri)
Route 3 – West Michigan 6:00 am–5:55 pm
Route 4 – Oakland 6:15 am–6:08 pm
Route 5 – East Main 6:15 am–5:38 pm
Route 6 – Parchment 6:15 am–6:08 pm
Route 7 – Alamo 6:15 am–6:08 pm
Route 8 – Egleston 6:15 am–6:08 pm
Route 9 – Gull 6:15 am–6:08 pm (:45 Service Mon-Fri
Route 10 – Comstock 6:15 am–6:08 pm
Route 11 – Stadium 6:15 am–6:08 pm
Route 13 – South Burdick 6:15 am–6:08 pm
Route 14 – West Main 6:15 am–6:08 pm (:45 Service Mon-Fri)
Route 15 – Paterson 6:45 am–6:08 pm
Route 16 – Lovell 6:15 am–6:08 pm
Route 21 – Solon Kendall Lafayette:  No Service
Route 26 – Centre 6:33 am–5:42 pm
Route 27 – Romence 6:25 am–5:45 pm

Hours of Operations

Fixed Route Bus:  Fixed route buses will operate from 6:15 am to 6:15 pm Monday through Saturday. No buses will be operating on Sunday until further notice. 

Metro Connect:  Hours of operation are 6:00 am to 12:15 am Monday through Friday, 6:00 am to 10:15 pm Saturday and Sunday 8:00 am to 6:00 pm. 

For work trips needing transportation after 6:15 pm when the fixed route system is not operating, riders can call Metro Connect to schedule rides.  Please be aware that there is limited availability for evening transportation from 6:15 pm to 12:15 am Monday through Friday, Saturday from 6:15pm to 10:15 pm and Sunday from 8:00 am to 6:00 pm.  Rides can be scheduled at (269) 350-2970.

New Guidelines

Riders must adhere to the following for the fixed route buses starting May 18 in order to keep public transportation operating in Kalamazoo County:

  • Face coverings:  Everyone on the bus must be wearing a face covering.  Metro drivers will also be wearing a face covering.  A covering can include a mask, scarf, or bandana, as long as it covers the nose and mouth.  If a covering is not used, the rider cannot board the bus at this time.
  • Boarding the Bus:  Only rear door boarding is available with no fare required.  
  • Ramp and Assisted Boarding:  Due to a new plexiglass barrier near the driver, those requiring a ramp or kneeling of the bus will not be able to board immediately at bus stops.  Drivers will speak to the passenger at the bus stop using the outdoor speaker and send out a vehicle that is able to accommodate the passenger.  Additional transportation will be made available within 30 minutes.  Those needing additional assistance riding Metro can contact Metro Connect at 350-2970 for no cost curb to curb service seven days a week. 
  • Hand Sanitizer:  A hand sanitizer dispenser has been installed at the back door where passengers board. To help keep the bus clean and to protect others, use the hand sanitizer when boarding the bus.  
  • Limited seating:  Bus seats will be marked off with yellow tape to encourage social distancing.  Members from the same household can and should remain together.  Passengers cannot stand in the aisle.
  • Limit Rides:  Metro requests that all passengers travel for essential rides only per the Governor’s Stay Home Staff Safe order in effect through May 28. With limited hours and seating, only 14 or 18 riders can be on the bus at a time (depending on bus size).  If a bus is full, the driver will not pick up additional passengers until there is room.  Because of this, please consolidate trips and take Metro only for essential work, grocery and medical trips.

The Metro bus drivers are available in case of an emergency and passengers are being asked to minimize their contact with drivers at this time.  With the limited services comes reduced service hours and seating. Expect setbacks and plan ample travel time.

Specific route information including modified schedules and regular updates on your public transportation is available at or by calling (269) 337-8222.  Additional updates are also available on Facebook at Metro Transit.

Metro Connect is Metro's shared ride origin-to-destination transit service. Shared ride means that multiple passengers may ride together in the same vehicle. Metro Connect is open to all residents of Kalamazoo County. Discounted fares are available to individuals who are certified as having a disability, seniors 62 years or older and individuals with a disability who are certified as Americans with Disabilities Act (ADA) eligible.

For information about ADA eligibility or to obtain an application, call (269) 337-8477.

Learn More About Metro Connect

Video Highlighting Metro Connect's Services to Kalamazoo County - Click Here

Universal Reduced Fare Card Pilot Program

Universal Reduced Fare LogoMetro is participating in a Universal Reduced Fare Card pilot program sponsored by the Michigan Department of Transportation. The purpose of the program is to allow seniors and individuals with a disability to receive a discounted fare when traveling throughout Michigan without having to be certified by each transit system in the state. There are 34 transit systems participating in the program.

Passengers that are registered with Metro as a senior or an individual with a disability have the option of getting a Universal Reduced Fare sticker on the back of their ID card by calling (269) 337-8222 or picking them up at the Kalamazoo Transportation Center, 459 North Burdick Street or at the Metro Administration Office, 530 North Rose Street. The ID card can then be used with the other transit agencies that are part of the program to receive a reduced fare. Each agency will charge their own reduced fare so costs can vary from system to system. Participating agencies will continue to use their own ID cards but all with have the same sticker for the reduced fare.

Passengers that already have senior or disability cards can also request the sticker. There is no charge for the sticker. The Universal Reduced Fare stickers can be used on both fixed-route and demand/response paratransit services. The cards do not provide Americans with Disabilities Act (ADA) eligibility and do not provide reduced fare for ADA paratransit. 

It is the rider’s responsibility to contact the other transit agencies where they are traveling to get information about the system’s policies, hours and fares. For a list of all participating systems, click here

This is a one-year pilot program that will last until May 1, 2019, at which time it will be determined if the program will continue.  More information on MDOT Universal Reduced Fare can be found, click here

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