In 2008, the KCTA Board, in conjunction with Metro and numerous human service organizations in the Kalamazoo community, came together to determine the transportation needs of seniors, individuals with disabilities and people on low incomes.
After a year of analysis and discussions, a report was produced that listed the prioritized transportation needs of these population groups. The Public Transit Human Services (PTHS) Coordinated Plan was completed in 2009 and submitted to the Michigan Department of Transportation and Federal Transportation Administration. This document will serve as a guide for future service development. The plan is updated annually, with the update involving individuals and agencies representing seniors, individuals with disabilities and people on low income. For information on how to become involved in the update of the Public Transit Human Service Plan, contact (269) 337-8222.