Local Advisory Committee

Local Advisory Committee

The Local Advisory Committee (LAC) is made up of Disability Community representatives, Senior representatives and at large members representing areas of Kalamazoo County. The LAC advises and makes recommendations to the Central County Transportation Authority and the Kalamazoo County Transportation Authority on issues related to Metro Connect service. The LAC makes policies relating to Metro Connect service and hears comments from the public about Metro Connect operations.

Regular Meetings

November 16, 2022 - 2:30 pm

Metro Board Room
530 North Rose Street

The Local Advisory Committee meeting will be held Wednesday, November 16 at 2:30 pm.   

Meeting Notice and Agenda

Regular meetings of the LAC are held on the third Wednesday of every other month beginning in January at 2:30 p.m. in the Metro Linda Teeter Community Room, 530 N. Rose Street, Kalamazoo, MI.  Meetings of the LAC are open to the public, with notice of meetings made at the regular meetings of the Kalamazoo County Transportation Authority, in accordance with law. 

If you need the meeting materials in an alternative format or have questions about the agenda and meeting materials, please call the Metro Connect Coordinator at (269) 337-8477. 

Membership

Membership on the LAC is through appointment by the Kalamazoo County Transportation Authority. Composition of the LAC is as follows:

  • 4 members representing the disability community
  • 3 members representing the senior community
  • 1 member representing rural Kalamazoo County
  • 6 at large members representing the geographical diversity of the urban areas and rural townships of Kalamazoo County
  • 1 liaison from the Kalamazoo County Transportation Authority (non-voting member)

If you are interested in serving on the Local Advisory Committee, call (269) 337-8477 to request an application or print the LAC application.

Special Meetings

Special meetings are held as necessary, with written notice to LAC members at least 24 hours in advance, and notice of the meeting posted 18 hours in advance in accord with public meeting notice requirements.

Comments / Complaint Procedures

Title II and III of the Americans with Disabilities Act of 1990 (ADA) provides that no entity shall discriminate against an individual with a disability in connection with the provision of transportation services. The law sets forth specific requirements for vehicle and facility accessibility and the provision of service, including access to fixed route bus and complementary paratransit service. Metro is committed to providing safe and reliable transportation to all people without discrimination based on disabilities. Metro operates without regard to race, color, national origin, creed income, gender, age and disability.

If you believe you or another person has been discriminated against by Metro or Metro Connect under the Americans with Disabilities Act (ADA) or if you have a concern about the service, you may file a complaint.

Please address all complaints or concerns to:

ADA Coordinator
530 North Rose Street
Kalamazoo, MI 49007
Phone: (269) 337-8477
Fax: (269) 337-8211
Email: congdonr@kmetro.com

To file a complaint, please provide the following information:

  • Your name, address and telephone number
  • The date, time and location of the incident
  • The vehicle number if known
  • Details of the incident and any other information to support your claim

Complaints can be submitted by printing the complaint form on this website, by mail, telephone, fax, email or in person. Please let us know if you need the complaint form in an alternate format. Print the complaint form.

Download ADA Complaint Form PDF

Your complaint or concern will be promptly addressed and you will be notified of the resolution in your chosen method of communication. If you are not satisfied with the resolution, you may address your concerns at the Local Advisory Committee (LAC) meeting. A schedule of LAC meetings will be included in your response.

There are also comment cards on every vehicle that can be filled out and submitted to Metro Connect.

Contact Information

Metro Connect values your input on our services. If you have any questions, suggestions, complements or complaints please contact us in any of the following ways:

By Telephone:
Metro Connect Coordinator – 269-337-8477
Metro Connect Customer Support – 269-337-8858
Scheduling – 269-350-2970

By mail:
Metro Connect
530 North Rose Street
Kalamazoo, MI 49007

By email:
Metro Connect Coordinator: congdonr@kmetro.com
Or contact us by filling out the form below.

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