7/17/24: July 17 – 24, route 26 – West Centre will be detoured.

We will be unable to service stops 1039, 1040 & 1041 during this time.

Please check myStop Mobile or Track My Bus to view the detour route and make alternate travel plans. If you have questions regarding the route and alternatives, please call dispatch at 269-337-8222.

Local Advisory Committee

The Local Advisory Committee (LAC) is made up of Disability Community representatives, Senior representatives and at large members representing areas of Kalamazoo County. The LAC advises and makes recommendations to the Central County Transportation Authority and the Kalamazoo County Transportation Authority on issues related to Metro Connect service. The LAC makes policies relating to Metro Connect service and hears comments from the public about Metro Connect operations.

Regular Meetings

The LAC holds regular meetings which are open to the public. These meetings occur every third Wednesday of every other month at 2:30pm in the Metro Linda Teeter Community Room (530 N. Rose Street, Kalamazoo, MI 49007).

Notice of these meetings is made at the regular meetings of the Kalamazoo County Transportation Authority in accordance with law.

If you need the meeting materials in an alternative format or have questions about the agenda and meeting materials, please call the Metro Connect Manager at (269) 337-8395.

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Contact Information

Metro Connect values your input on our services. If you have any questions, suggestions, complements or complaints please contact us in any of the following ways:

By Telephone:
Metro Connect Coordinator – (269) 337-8395
Metro Connect Customer Support – (269)337-8858
Scheduling – (269)350-2970

By mail:
Metro Connect
530 North Rose Street
Kalamazoo, MI 49007

By email:
Metro Connect Coordinator: congdonr@kmetro.com
Or contact us by filling out the form below.

Membership

Membership on the LAC is through appointment by the Kalamazoo County Transportation Authority. Composition of the LAC is as follows:

  • 4 members representing the disability community
  • 3 members representing the senior community
  • 1 member representing rural Kalamazoo County
  • 6 at large members representing the geographical diversity of the urban areas and rural townships of Kalamazoo County
  • 1 liaison from the Kalamazoo County Transportation Authority (non-voting member)

If you are interested in serving on the Local Advisory Committee, call (269) 337-8395 to request an application or print the LAC application.

Comments / Complaint Procedures

Title II and III of the Americans with Disabilities Act of 1990 (ADA) provides that no entity shall discriminate against an individual with a disability in connection with the provision of transportation services. The law sets forth specific requirements for vehicle and facility accessibility and the provision of service, including access to fixed route bus and complementary paratransit service. Metro is committed to providing safe and reliable transportation to all people without discrimination based on disabilities. Metro operates without regard to race, color, national origin, creed income, gender, age and disability.

If you believe you or another person has been discriminated against by Metro or Metro Connect under the Americans with Disabilities Act (ADA) or if you have a concern about the service, you may file a complaint.

Please address all complaints or concerns to:

Metro Connect Manager

530 North Rose Street
Kalamazoo, MI 49007
Phone: (269) 337-8222
Fax: (269) 337-8211
Email: congdonr@kmetro.com

To file a complaint, please provide the following information:

  • Your name, address and telephone number
  • The date, time and location of the incident
  • The vehicle number if known
  • Details of the incident and any other information to support your claim

To register a complaint, print and complete the ADA Complaint Form. Complaint forms can be submitted via:

Please call 269-337-8395 to request the ADA Complaint Form in a different format.

Your complaint or concern will be promptly addressed, and you will be notified of the resolution in your chosen method of communication. If you are not satisfied with the resolution, you may address your concerns at the Local Advisory Committee (LAC) meeting. A schedule of LAC meetings will be included in your response.

Comment cards are available on every Metro Connect vehicle.

Have questions for the staff at Metro? Contact Us

Kalamazoo Metro