Local Advisory Committee
The Local Advisory Committee (LAC) is made up of Disability Community representatives, Senior representatives and at large members representing areas of Kalamazoo County. The LAC advises and makes recommendations to the Central County Transportation Authority and the Kalamazoo County Transportation Authority on issues related to Metro Connect service. The LAC makes policies relating to Metro Connect service and hears comments from the public about Metro Connect operations.
Next Meeting: Wednesday, September 16 - 2:30 p.m.
Regular meetings of the LAC are held on the third Wednesday of every other month beginning in January at 2:30 p.m. in the Metro Linda Teeter Community Room, 530 N. Rose Street, Kalamazoo, MI. Meetings of the LAC are open to the public, with notice of meetings made at the regular meetings of the Kalamazoo County Transportation Authority, in accordance with law.
Membership on the LAC is through appointment by the Kalamazoo County Transportation Authority. Composition of the LAC is as follows:
- 4 members representing the disability community
- 3 members representing the senior community
- 1 member representing rural Kalamazoo County
- 6 at large members representing the geographical diversity of the urban areas and rural townships of Kalamazoo County
- 1 liaison from the Kalamazoo County Transportation Authority (non-voting member)
If you are interested in serving on the Local Advisory Committee, call (269) 337-8477 to request an application or print the LAC application.
Special meetings are held as necessary, with written notice to LAC members at least 24 hours in advance, and notice of the meeting posted 18 hours in advance in accord with public meeting notice requirements.
Comments / Complaint Procedures
Title II and III of the Americans with Disabilities Act of 1990 (ADA) provides that no entity shall discriminate against an individual with a disability in connection with the provision of transportation services. The law sets forth specific requirements for vehicle and facility accessibility and the provision of service, including access to fixed route bus and complementary paratransit service. Metro is committed to providing safe and reliable transportation to all people without discrimination based on disabilities. Metro operates without regard to race, color, national origin, creed income, gender, age and disability.
If you believe you or another person has been discriminated against by Metro or Metro Connect under the Americans with Disabilities Act (ADA) or if you have a concern about the service, you may file a complaint.
Please address all complaints or concerns to:
To file a complaint, please provide the following information:
- Your name, address and telephone number
- The date, time and location of the incident
- The vehicle number if known
- Details of the incident and any other information to support your claim
Complaints can be submitted by printing the complaint form on this website, by mail, telephone, fax, email or in person. Please let us know if you need the complaint form in an alternate format. Print the complaint form.
Your complaint or concern will be promptly addressed and you will be notified of the resolution in your chosen method of communication. If you are not satisfied with the resolution, you may address your concerns at the Local Advisory Committee (LAC) meeting. A schedule of LAC meetings will be included in your response.
There are also comment cards on every vehicle that can be filled out and submitted to Metro Connect.
Metro Connect values your input on our services. If you have any questions, suggestions, complements or complaints please contact us in any of the following ways:
530 North Rose Street
Kalamazoo, MI 49007
Metro Connect Coordinator: firstname.lastname@example.org
Or contact us by filling out the form below.