Metro Transit is now Metro!
As of January 1, 2018, we've changed our name and our look as we continue providing public transportation in Kalamazoo County!
Be watching in 2018 as we:
- Update our fleet with new buses and a new look
- Introduce our new logo and driver uniforms to the community
- Prepare to provide another fare payment option to our riders
- Improve bus stop locations and amentities, including shelters and stop signs
- Provide more information to passengers through myStop Mobile app, Facebook, and Twitter
We'd love to hear from the community as well. Fill out our contact form at the top of the page to let us know how we are doing or call (269) 337-8222.
Bus Stop Action Plan Public Comment
Public comment is being gathered for Metro's Bus Stop Action Plan. The plan will help Metro improve safety for passengers and drivers when providing bus service, enhance the bus stop locations, and improve ontime performance. Below are the proposed recommendations as of July 25, 2018. Comment can be provided in several formats:
Online at https://www.communityremarks.com/METRO/
Through our Contact Form located at top of page
Written comments sent to Metro, 530 North Rose Street, Kalamazoo, MI 49007
PDF Maps of Recommendations as of July 25, 2018
1 - Westnedge
2 - Portage
3 - West Michigan
4 - Oakland
5 - East Main
6 - Parchment
7 - Alamo
8 - Egleston
9 - Gull
10 - Comstock
11 - Stadium KVCC
12 - Duke
13 - South Burdick
14 - West Main
15 - Paterson
16 - Lovell
21 - Solon Kendall Lafayette
26 - Centre
27 - Romence
Universal Reduced Fare Card Pilot Program
Metro is participating in a Universal Reduced Fare Card pilot program sponsored by the Michigan Department of Transportation. The purpose of the program is to allow seniors and individuals with a disability to receive a discounted fare when traveling throughout Michigan without having to be certified by each transit system in the state. There are 34 transit systems participating in the program.
Passengers that are registered with Metro as a senior or an individual with a disability have the option of getting a Universal Reduced Fare sticker on the back of their ID card by calling (269) 337-8222 or picking them up at the Kalamazoo Transportation Center, 459 North Burdick Street or at the Metro Administration Office, 530 North Rose Street. The ID card can then be used with the other transit agencies that are part of the program to receive a reduced fare. Each agency will charge their own reduced fare so costs can vary from system to system. Participating agencies will continue to use their own ID cards but all with have the same sticker for the reduced fare.
Passengers that already have senior or disability cards can also request the sticker. There is no charge for the sticker. The Universal Reduced Fare stickers can be used on both fixed-route and demand/response paratransit services. The cards do not provide Americans with Disabilities Act (ADA) eligibility and do not provide reduced fare for ADA paratransit.
It is the rider’s responsibility to contact the other transit agencies where they are traveling to get information about the system’s policies, hours and fares. For a list of all participating systems go to: https://www.michigan.gov/mdot/0,4616,7-151-9625_21607-457533--,00.html.
This is a one-year pilot program that will last until May 1, 2019, at which time it will be determined if the program will continue. More information on MDOT Universal Reduced Fare can be found at: https://www.michigan.gov/mdot/0,4616,7-151-9625_21607_84661-457408--,00.html
Announcements
We are providing bus service to the County Health and Community Service Department at 311 East Alcott Street starting at 6:55 a.m. until 5:51 p.m. on August 6. The time schedule for the center is :25 and :55 for outbound Route 13 and :21 and :51 for inbound service. Call 269-337-8222 for more information or use myStop Mobile to locate the stop.
Route 26 Centre Detour: Due to construction on Westnedge, we will be unable to stop at Stop 1127 (at JL Hudson Drive) and Stop 1072 (Best Buy). The bus detour will be Crossroads shelter to Ring Road and left onto Romence Road. To board in the area, please board at Ring Road at JL Hudson. Call 337-8222 for more information or use myStop Mobile to locate stop in the area. We are working to keep our passengers safe in the construction zone. Thank you for your patience.
Metro is studying its bus stop network in Kalamazoo to:
• Improve customer experience
• Improve operational safety
• Prioritize capital investments such as benches and shelters
Come to one of two community meetings on July 26 or visit www.communityremarks.com/METRO/ to provide comments online. The website will be available through August 10.
Community meetings:
Thursday, July 26 11:00 a.m. - 1:00 p.m.
City of Portage City Hall 7900 South Westnedge
Use routes 26 and 27
Thursday, July 26 5:00 p.m. - 7:00 p.m.
Metro 530 North Rose Street
EQUAL ACCESS POLICY: If you have a disability which affects your access to public facilities or services, please contact Metro Administrative Offices at 269-337-8222. Metro is committed to taking all reasonable measures to provide access to its facilities and services. Please allow no less than 72 hours to process and respond to your request.
Here is the Community Flyer to distribute to others. Please call us at 337-8222 for additional information or assistance.
Starting Thursday, July 5, KL Avenue from Drake to 11th Street will be closed to local traffic. No stops will be provided in the construction zone. To board the bus, use 11th Street at KL Avenue or Michigan Avenue at Drake (behind Drake Road Party Store). Route 3 riders can board Route 11 and transfer to Route 3 bus at Village Apartments on Drake Road. Expect delays in service and plan your trip accordingly. Call 337-8222 for information.
Construction Detours as of June 25:
Route 8: No service on Stockbridge between Portage Road and Fulford. Passengers can board on Egleston both inbound and outbound at major street corners only.
Route 4: Construction on Oakland Drive from I-94 to Milham may cause delays. Please plan accordingly.
Route 26 & 27: Construction continues on Westnedge between Romence Road and Mall Drive. We are experiencing delays so please plan ahead.
Route 26: No Service on 12th Street from Centre Street to Milham Avenue. Bus will detour Centre to 10th Street to Texas Drive and then back in out.
Drivers and Customer Service staff are working to keep the buses on time and to provide information on route detours. Please call 337-8222 if you need further information about a detoured route. Thank you for your patience.
Construction is causing some service delays and adjustments in June.
Routes 26 and 27 may experience delays between Mall Drive and Romence Road in City of Portage. There will be no stops on east side of Westnedge from Romence Road to Mall Drive due to construction. Drivers will be able to drop passengers at Westnedge and Romence (Stop 1055 at Applebees). Please use Stop 1054 (Westnedge at Sam's Club) or the temporary stop at Crossroads Drive and Harding's Market.
Rose Street will be closed from June 6 until construction is completed and road opened. Stops at Rose and Water Street (inbound and outbound) will not be in service. Please use Transportation Center for boarding. Stop 776 at Portage and South Street will be relocated to Pitcher Street at South Street due to route adjustments for 2-Portage. Routing adjustments are being made for Routes 2, 4, 5, 8, 9, 11, 12, 13 and 14.
Use www.kmetro.com Track My Bus or the myStop Mobile app to locate the closest bus stop in the construction areas. Call 337-8222 for more information.
Remember to be cautious in construction zones and flag drivers when requesting a stop. Please plan for bus delays in the construction zones as well. Thank you.
Route 21 Solon/Kendall/Lafayatte service ends Friday, April 27 and resumes Wednesday, August 29 due to WMU Summer Break. Use Routes 3 West Michigan & Route 16 Lovell for campus. myStop Mobile shows route information or call 337-8222 for further assistance.
We recently switched to using the myStop Mobile app to get information from Track My Bus on your phone.
