Looking to the Future – Metro’s Fare Study Seeks Rider Feedback Via Survey
Central County Transportation Authority & Metro is undertaking a study to review and update fares to better meet the needs of Kalamazoo residents and Metro riders.
In this brief survey, we are asking for your opinions and preferences regarding Metro’s fares. Your opinion is very important and will help inform potential fare changes and improvements.
The survey will take approximately five minutes to complete.
Metro is working with Four Nines Technologies, an independent public transit consulting firm, to conduct the fare study, which includes this survey. Your responses to the survey will remain anonymous, and your participation in this survey is voluntary. You will not be asked to share any identifying information in this survey. Your responses will be shared in disaggregated form with Metro to inform next steps to support the success of Metro now and in the future.
Take the survey now! Paper surveys are also available at the Customer Service Counter at the Kalamazoo Transportation Center
This survey will close on June 9, 2025.
If you have any questions or need additional support, please contact Vivian Dobbins from Metro at dobbinsv@kmetro.com or Maeve Clements from Four Nines Technologies at maeve@fournines.com.
Thank you for participating in the Metro Fare Study!
