Kalamazoo Transportation Center

Kalamazoo Transportation Center

New Guidelines

Riders must adhere to the following for the fixed route buses starting January 29, 2021 in order to keep public transportation operating in Kalamazoo County:

  • Face Masks:  Everyone on the bus must be wearing a face covering.  Metro drivers will also be wearing a face covering.  Masks requirements include:
    • A properly worn mask completely covers the nose and mouth.
    • Cloth masks should be made with two or more layers of a breathable fabric that is tightly woven (i.e., fabrics that do not let light pass through when held up to a light source).
    • Mask should be secured to the head with ties, ear loops, or elastic bands that go behind the head. If gaiters are worn, they should have two layers of fabric or be folded to make two layers.
    • Mask should fit snugly but comfortably against the side of the face.
    • Mask should be a solid piece of material without slits, exhalation valves, or punctures.

    The following are prohibitted as of January 29, 2021:

    • Masks worn in a way that does not cover both the mouth and nose
    • Face shields or goggles (face shields or goggles may be worn to supplement a mask that meets above required attributes)
    • Scarves, ski masks, balaclavas, or bandannas
    • Shirt or sweater collars (e.g., turtleneck collars) pulled up over the mouth and nose.
    • Masks made from loosely woven fabric or that are knitted, i.e., fabrics that let light pass through
    • Masks made from materials that are hard to breathe through (such as vinyl, plastic or leather)
    • Masks containing slits, exhalation valves, or punctures
    • Masks that do not fit properly (large gaps, too loose or too tight)

      SOURCE:  https://www.cdc.gov/quarantine/masks/mask-travel-guidance.html
  • Boarding the Bus:  Only rear door boarding is available with no fare required.  
  • Ramp and Assisted Boarding:  Due to a new plexiglass barrier near the driver, those requiring a ramp or kneeling of the bus will not be able to board immediately at bus stops.  Drivers will speak to the passenger at the bus stop using the outdoor speaker and send out a vehicle that is able to accommodate the passenger.  Additional transportation will be made available within 30 minutes.  Those needing additional assistance riding Metro can contact Metro Connect at 350-2970 for no cost curb to curb service seven days a week. 
  • Hand Sanitizer:  A hand sanitizer dispenser has been installed at the back door where passengers board. To help keep the bus clean and to protect others, use the hand sanitizer when boarding the bus.  
  • Limited seating:  Bus seats will be marked off with yellow tape to encourage social distancing.  Members from the same household can and should remain together.  Passengers cannot stand in the aisle.
  • Limit Rides:  Metro requests that all passengers travel for essential rides only per the Governor’s Stay Home Staff Safe order in effect through May 28. With limited hours and seating, only 14 or 18 riders can be on the bus at a time (depending on bus size).  If a bus is full, the driver will not pick up additional passengers until there is room.  Because of this, please consolidate trips and take Metro only for essential work, grocery and medical trips.

The Metro bus drivers are available in case of an emergency and passengers are being asked to minimize their contact with drivers at this time.  With the limited services comes reduced service hours and seating. Expect setbacks and plan ample travel time.

Specific route information including modified schedules and regular updates on your public transportation is available by calling (269) 337-8222.  Additional updates are also available on Facebook at Metro Transit.

The Transportation Center has limited seating and reduced hours as of January 1, 2021.  

Address: 459 North Burdick Street, Kalamazoo, MI 49007
Hours of Operation:  Monday – Sunday 8:00 a.m. – 10:00 p.m.

Google Map

The Kalamazoo Transportation Center is the intermodal transportation center for Kalamazoo County, providing service to Metro Transit fixed-route buses, Indian Trails, Greyhound, Miller Transportation, and Amtrak daily.
Built in 1887 by the Michigan Central Railway and added to the National Register of Historic Places on July 11, 1975. The station was rebuilt in 2006 to make it multi-modal for the community.

Transit Customer Service Window
Customer Service Information Line:  (269) 337-8222
Hours of Operation: Monday – Sunday 8:00 a.m. – 6:00 p.m.

Services Available from Customer Service
Token and Pass Sales
Metro County Connect Passes and IDs
Bus Schedule Information
Lost and Found
Indian Trails Ticket Sales (1-800-292-3831 direct customer service line)
Greyhound Ticket Sales (1-800-231-2222 direct customer service line)

Ticket Sales Booth Available Inside Transportation Center
1-800-872-7245 direct customer service line

Meter Parking along North Burdick Street, Kalamazoo Avenue, and North Rose Street
Short Term Parking is available in parking lot on 459 North Rose Street (west of center)
Long Term Parking is available on 320 North Rose Street

Short Term Parking Google Maps

Long Term Parking Google Maps

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